True Potential Rewards – Frequently Asked Questions

True Potential Rewards is an exciting feature exclusively available to our clients through their online account and app.

True Potential Rewards offers cashback deals on everyday purchases from some of your favourite brands. Whether it’s broadband, groceries, electrical, travel, food or fashion we’ve partnered with some of the UK’s biggest and most popular retailers to provide you with amazing cashback offers.

You can set up your rewards cashback to automatically be invested into your chosen Pension, ISA or General Investment Account, helping you seamlessly move closer to your financial goals. As well as setting it to automatically invest, you can withdraw your cashback to your bank account.

Using True Potential Rewards is simple, just follow these steps.

Step 1

Log into your True Potential online account or app

Step 2

Online account: Click the menu box in the top left hand side corner of your page,a menu will appear, click ‘Rewards’.

App: Click the ‘Rewards’ tab on the bottom of your home page.

If this is your first time using True Potential Rewards, you may be asked to accept Terms & Conditions, and select whether you want your cashback to be auto-invested into your chosen policy.

Step 3

On your Rewards Page, you will see a search bar where you can search for your favourite brands to see what cashback deals they currently have on offer.

You will also see ‘Top Picks’, ‘Trending’ and ‘Search by category’ sections where you can see examples of some of the fantastic top cash back deals we have to offer you.

Step 4

Select the online shop you wish to buy from and then you will see the current cashback deals for that shop. Select ‘Get Cashback’.

Step 5

You will automatically be re-directed to your chosen shop’s online website or app, where you can continue to shop as normal.

Once you have made a purchase, if you go back onto your True Potential Rewards page, you will see a message saying ‘Your visit to merchant has been recorded’, if you made a purchase, you will see this a pending usually within 24 hours.

The time it takes for your cashback to reach your account is dependent on the shop you have purchased from, usually you’ll be paid after the returns period of the purchased items elapses.  You will be able to check the status of your cashback in your True Potential account so you can keep track of your cashback.

To see the status of your cashback, just head into the rewards section of your online account or app. Your cashback status will show in your online account and app in the rewards sections in one of the three categories:

• Your cashback will appear in the pending category usually within 24 hours of your purchase.
• This is the amount of cashback that has been confirmed by the merchant and will shortly be available for you to invest or withdraw.
• This is the total amount of cashback that is now available for you to either withdraw into your bank account or you can invest it into your chosen investment policy.

You can set up your cashback to automatically be invested into a chosen policy by clicking the button on the top right-hand side and selecting ‘Manage rewards’.

You will then be asked if you would like to automatically invest into a policy, from here select ‘Yes’.

You will then be asked to select the policy which you would like your cashback to be automatically invested into.

Once you have done this, click ‘Save Changes’ at the bottom of the page and you’re all set!

We are constantly updating our cashback deals to get the best offers for you so some of our cashback deals are time limited.

The True Potential Notifier is a helpful tool available on Google Chrome that automatically notifies you when you’re browsing on a website which has a current cashback deal available.

You’ll never miss a cashback deal again as once the notifier is downloaded and you are on a website featuring a cashback deal, the True Potential Notifier will appear, revealing the available offers.

By clicking the ‘Get Cashback’ button on the notifier, you can seamlessly log into your True Potential account and select the deal you want. From here you will be taken back to the website to complete your purchase as normal.

You can activate the True Potential Notifier on Google Chrome in 3 easy steps:

1. Click here to download the feature to google chrome.
2. Click ‘add to chrome’ and select ‘add extension’.
3. Shop as normal, and we’ll alert you to deals.

You can see just how easy it is to download the notifier here: